I was so excited for this tool. I tested out ho to load it, watched the video, and tried it on a couple of polishes. Then, I went to use it on a normal china glaze bottle and the prongs broke off with no warning. There was no resistance or anything, they just broke at the threads. I was so sad since this was a tool I would definitely use!
I appreciate you bringing this to my attention. I know you ordered this back in December and waited so patiently during the communicated extended shipping times receive it on February 25, so I definitely don't want you having issues this quickly.
I just ran a test with the only China Glaze bottle I have. It’s about 11 years old, so the design may have changed, but I found the fit is extremely tight. It barely fits with a thin, lint-free wipe; if anything thicker than that—like a paper towel—was used, I would fully expect the tension to cause a break.
I don't see an email from you in our records regarding this so that we could troubleshoot. Please resend that message so we can get this figured out for you!
I got the Sidekick in Amethyst Tide too, and it's so so gorgeous, just like the photos. Like a little throne for the magnet, LOL. It works perfectly to do the reverse velvet style.
I could not be happier with this purchase. Thank you so much, and many blessings for your health and future!!
I bought this in Amethyst Tide color, and it really looks just like the pictures!! So beautiful and shiny. The smaller size works well for me. It does the velvet and reverse velvet styles perfectly!! And it looks really cute with my other nail polish supplies.
Thank you for saving me from needing to buy a giant, heavy, ugly-a$$ horseshoe magnet, LOL.
LOVE the feel of this one! I got it in Sweet Tart and because it is so short it only has the pink and blue on it. If I were to order it again I’d choose a filament that was only one or two colors
Absolutely love the colors, love that its something i actually needed and the quality is amazing!
Loved this tool so much I came back to buy another and one for my partner— 10/10! Ingenious design!!
Loved this tool so much I came back to buy another and one for my partner— 10/10! Ingenious design!!
A great tool and very well made— so happy! Something about the weight and balance of this wand is perfect and makes my hands less cramped.
Took 2 months to arrive and broke within 20 uses.
Hi Lesley,
We're sorry to hear about the breakage.
Regarding the delivery time, we understand that two months is a long wait. Because of some ongoing health challenges, we made sure to list these extended shipping windows (10+ weeks) on our site banner, password protected homepage, shipping policy, and the checkout terms to ensure customers were fully aware before purchasing.
Our records show your order was delivered on February 23rd. As we haven't received any emails from you regarding a defect, we’d love the chance to make this right. Please reach out to our support team so we can look into a replacement or a solution for you.
Best,
Stephanie
The magnet itself works great, no issues. I was very sad to see the color looked nothing like the picture, but after reading the disclaimers I see this is something that happens.
Hi there, thank you for your feedback! We’re so glad to hear the Velveteen Magent is working great for you and we truly appreciate you supporting our small business.
Regarding the color, we’re sorry to hear you were disappointed with the 'Spellbound' shift. As we mentioned in our email follow-up on 2/24, the nature of dual-color 3D printing means the placement of purple to black can vary between every single print.
We had reached out to request a few photos or a video in natural lighting so we could verify if there was a genuine error or just a unique color distribution, but we never heard back! Our offer still stands—if you’d like us to take a look, please feel free to reply to our last email with those images.
I absolutely love this nifty tool. I was using a butter knife to open the lids on human and pet food cans because I didn't want to break my nails trying to pry the cans open. It makes me so happy when I use the pop tab. The color is pretty too.
With so many magnets available this gives you a very unique look. Love it!
Nails are not tools! So much easier to open boxes and other items and not mess up my nails.
I got the mystery pack and there was a good variety of different ones and colors. They are cute and my kids loved taking a few to display on their shelf’s. Also a great way to see what some of the colors look like!
I recently had an issue with a component of my order and I still don’t know if the fault was with the product itself, something happened during shipping or if I accidentally damaged it while putting it away for Christmas gifting. In any case, this company immediately sent me a claim to fill out to get a replacement started and I had a new one in time for Christmas. Awesome customer service and product :)
Love this finger rest! All of my nail accessories are from SJ3 and they are beautiful and quality products!!
Absolutely love this
Absolutely love it
Absolutely love everything plus got an adorable free gift that I absolutely love
I have been searching and searching for these U-shaped or horseshoe magnets and they were all really expensive or had crazy wait times. I found SJ3 Designs through a random YouTube short. Found the velveteen magnets and said, yep, that’s what I’m looking for. Love the size and color options. They’re super lightweight yet have a really strong pull to get the desired velvet nail effect. I got one in each size and I’m very happy with them.