Refund policy

Please note that no returns or exchanges will be accepted after your order has been shipped.

 

Cancelled orders 

• Unprinted Orders: $5 cancellation fee.
• Printed Orders: $5 cancellation fee + 10% restocking fee.
• Pre-Shipment Errors: A restocking fee may apply for order adjustments or cancellations due to the selection of incorrect items by the customer before shipment

Damage Claims Policy

All items must be inspected immediately upon delivery. Any damage that occurred during shipping must be reported within 48 hours of delivery, along with a photo of the item and the packaging, to be considered for a replacement.

Claims submitted after this 48 hour window, or for items that have been in the customer's possession for an extended period, will not be considered for replacement or refund. This policy exists to distinguish shipping damage from wear, misuse, or damage that occurs after delivery. We are unable to make exceptions to this timeframe.

Please contact us for questions

customerservice@sj3designs.com