Every piece is printed to order just for you, so here's where to find your timeline.

• Print Queue: For the freshest answer, click More, then Print Queue. It updates every night and shows exactly which orders are on the printer right now.
• Your confirmation email: Your expected shipping window lives right there.
• Our banner: Current production times are always posted at the top of the site.
• That checkbox at checkout: You agreed to the timeframe before ordering, so it's in there too if you need a refresher.

Past your expected ship date? Reach out through Contact Us and we'll track it down for you.

We wish! Our print shop lives in our home, and space is tight. Holding orders to ship together would turn the living room into a warehouse, so each order ships on its own.

Spend $100 or more in a single original order within the US, and shipping is on us. Items added to an order later don't count toward that $100, so load up your cart before you check out.

It depends on timing.

• During a sale: You can add items until the sale ends.
  
• Any other time: You have 5 days after ordering, as long as it hasn't shipped. Just reply to your order confirmation email with what you'd like added. Heads up, additions can nudge your ship date back a bit.

Good news, your new favorite thing is low maintenance.

• Everyday cleaning: Wipe it down with a damp paper towel between uses.
• Deep clean: Soak it in warm, soapy water, wipe away the grime, and rinse well.
• Please skip the dishwasher. The heat and harsh detergents will ruin it. Same goes for acetone and other harsh chemicals, which can discolor or damage your piece. We know acetone is basically a lifestyle around here. Keep it on the nails.
• Got magnets? Handle with care, since drops can chip or crack them. If a magnet gets stuck to something, slide it off instead of pulling by the handle. When it's not in use, keep it away from other metal objects and anything sensitive to magnets.

Some early designs didn't have a logo, and you may still spot them in older pics. Everything new or updated now proudly wears our SJ3 stamp. Think of it as our signature. Once the logo is part of a design, we don't offer versions without it. Thanks for loving the details as much as we do!

Custom orders are closed for now. We love bringing your wildest ideas to life, and we'll shout it from the rooftops (and the Facebook group) when customs reopen. Just so you know, we reserve the right to sell any design we create.

We're flattered! Our filament sources are a trade secret, like a grandma's recipe. We don't share them, but you can browse every shade we offer in our Color Library.

Nope, our designs aren't for sale as files. They're our babies, and they're printed exclusively in our shop. Thanks for understanding!

Not right now. International orders ran into some surprise issues, including shipping notices that didn't match the packages we actually sent, which risked delays and unexpected fees for you. We've hit pause while we sort it out. No firm date yet, but we'll update this page as soon as we know more.

Packages sometimes have a rough trip, even with our best packing. Check your order as soon as it arrives. If something's damaged, email customerservice@sj3designs.com within 48 hours of delivery with a photo of the item and its original packaging, and we'll figure out next steps together. We can't accept claims after 48 hours or for items that have been in use for a while.

We know how nerve wracking it is to watch tracking sit still. Once your package leaves our hands, we see the same updates you do, and we wish we could give the post office a little nudge ourselves. The good news is USPS has a process just for this. Start by filing a Missing Mail Search on the USPS website, which often gets things moving again. If your package still doesn't turn up, you can file a missing mail claim with them. Once it's approved, USPS will cover the lost items, and we'd be happy to have you place a new order with us. Hang in there, most stuck packages find their way home!

Reward points take a break during sales and can't be combined with other discount codes. Save them for full price shopping, where they stretch the furthest.